Shipping and Refund Policy

Shipping & Delivery

We offer worldwide shipping! Tracking numbers will be provided for your orders in a separate email once your item ships. All of our products are shipped from our warehouse in Los Angeles, California.

Please allow 1 - 2 business days for your order to be processed. If your order is placed on a holiday or weekend it will be processed on the next business day. You will receive a tracking number via email once the order is processed.

Shipping time varies depending on your location and which shipping method you choose. We are not responsible for any shipping delays caused by the mail carrier.

Standard USA USPS First Class: (2-8 Business Days) 

DHL International Shipping: (3-5 Business Days)

Standard International Shipping USPS: Estimated 2-4 weeks (Could take longer depending on location of country and duties.)

 

Returns, Refunds, & Replacements (if applicable):

Due to the limited quantity and demand of our products all sales are final. No Refunds can be granted once an order is placed. We do allow exchanges as long as a USPS return shipping label is included in the exchange package and the product is still in brand new condition. 

Item Switches

Please ensure all orders on our website are correct as they are immediately passed to our processing team to prepare your delivery. Once an order is submitted we are unable to cancel your order. If you do contact us within 12 Hours of your order to switch an item/Color, we can most likely make a switch.

Incorrect Addresses

Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect we unfortunately cannot reimburse you if your order does not make its way to you. If your order is sent back to us due to an incorrect address, we will send you a shipping invoice to have it resent to the correct address.

AFFLUENT is not responsible for any items damaged or lost during transit, any claims should be filed with the respective carrier.

If you have made a mistake when ordering an item please get in touch and we will update your delivery address if your item(s) have not been dispatched.

Public/Shared Addresses

If an item is ordered to an address which is accessible by other people such as a workplace or shared accommodation (e.g. university halls of residence) you are responsible for the collection of all items and AFFLUENT will not cover any stolen or missing items in such scenario. 

VAT/DUTIES/Import Tax

We are not responsible for any extra taxes or fees your government may apply in order to get your order delivered.